We hope you do not have any cause to complain, but if you have a complaint we operate a practice-based complaints procedure. Please contact the practice manager - Lorraine Travi by letter, phone or email (halbuttstreet.surgery@nhs.net). The practice manager is available to meet with you to discuss your concerns and as a practice we work very hard to resolve complaints promptly by working together with the complainant. We can also provide you with details of how to take your complaint further should you wish to.
Complaining On Behalf Of Someone Else
If you are complaining on behalf of someone else, please note due to medical confidentiality you must provide a letter of informed consent signed by the person concerned unless the patient is incapacitated (because if illness) to do so.
If the patient does not have the capacity to consent you will be asked to follow the confidentiality guidelines in order to protect the interests of the patient.